Put simply, marketing automation is all about reducing the amount of manual, repetitive tasks you perform by using gym sales and marketing software that can automate those processes for you. That email marketing you send to a hundred different leads each day following up on their free membership trial? No need! Once an automation system is set up for your fitness business, it will do that (and so much more) automatically for you, as often as you want it to.
Here, we'll unpack how using a range of automation tools found in a gym CRM system like GymLeads, can help take your fitness club to the next level.
You might have heard marketers throw around the term 'sales funnel'. A funnel refers to the different stages a potential customer (known as a lead) goes through before they commit to making a purchase. This can include everything from seeing your Facebook ad campaigns for the first time, subscribing to your email list, or coming into the gym for a trial session. The process from first capturing a lead at the top of the funnel to getting them right through to the bottom of the funnel is called conversion, and without a fitness business automation system, it can be a very time-consuming and messy process to navigate.
An automation system automatically pulls all your leads into the one centralised place, no matter which digital channel they're coming in from.
But automating this process using gym CRM software has other benefits, even for larger fitness clubs that have more resources at their disposal. Automating lead capture will provide you with consistent and optimised communications, which will increase conversion rates and help you track which of your lead nurture tactics are most effective. Plus, you don't need to worry about teaching new staff extra administrative tasks like your manual lead capture and nurture processes, giving you peace of mind and saving you time in the long run.
Bulk emails and SMSes are undoubtedly the most efficient way for a fitness club to contact a large chunk of leads or members. They are perfect for conveying a simple message that is relevant to the vast majority of people in your fitness center database, such as a discount on memberships or changes to club opening hours. The downside? Bulk communications can come across as impersonal and feel less engaging than if you've been contacted by one of the fitness trainers independently. But there is a way to simulate a one-on-one interaction with a lead, while still making use of the benefits of a bulk send. This is known as personalisation.
While this sounds easy in theory, without automation it would be extremely tedious and full of repetitive tasks due to the manual scheduling of every email and editing each name individually. And there would be a risk that your communications would contain errors or inconsistencies, especially if a different staff member were picking up the task each day.
Using automation, you can set fields in your emails or SMSes (such as first name, membership number or really any data field you have access to) and it will automatically populate into your template, sending a personalised version of the same communication to everyone in your database.
Using segmentation, you can target specific people or groups within your database with information that you think will be most relevant for them. For example, you could set up an automated template that is sent to anyone who attends your yoga fitness classes, with tips for improving their practice from an instructor and information about an upcoming training session at your club. Or integrate it with your attendance tracking to reach out to clients who have lost their mojo. This shows them you notice them and can improve customer satisfaction and member retention.
An auto-responder tool can send an email or SMS to a prospect in response to an action they've performed, often referred to as a trigger. A common example of a trigger is a lead filling out an enquiry form on your website or signing up to an email database.
Small clubs might have fewer leads or members contacting them, but they will also likely have less customer service staff available around to respond to enquiries. While larger fitness brands are more likely to have dedicated customer service teams, they will also have a lot more leads coming in, meaning there is a greater chance of a backlog building up.
At a basic level, an auto-response will normally thank the lead for their message and tell them how and when you will contact them in response to their enquiry. It's best to personalise auto-responses as much as possible using names and any other details you have available, but even an obviously automated reply is a better customer experience than no reply at all. At a minimum, your lead will feel valued and acknowledged and you'll come across as reliable by setting expectations for them. The timeliness of an automated response means that your communication is reaching your lead at a moment when they are highly engaged with your club, which will set your relationship in good stead for the future.
Most importantly, don't be put off by all the jargon that sometimes comes along with club automation and gym sales and gym management software. GymLeads' system is simple to use, meaning once we've helped you set up your automations, you can just sit back, relax and watch your fitness facility's membership numbers climb.
GymLeads CRM system is an automated sales and marketing tool, designed specifically for the fitness industry. Our expertly designed, intuitive software helps you capture, convert and communicate to your potential clients and current members in the simplest way possible. Find out more or book a demo today.
If you want to see how Gymleads has helped other club owners, take a look at our success story library.